MT’S LDN LTD
REFUND AND RETURNS POLICY
REFUND & RETURNS POLICY
Last updated: [09/12/2025]
1. Returns
We accept returns within 14 days of delivery for unused, unwashed, and unworn items in original condition with tags attached.
To request a return, email us at: mtsldnlogin@gmail.com
2. Non-Returnable Items
We cannot accept returns for:
Worn, washed, or damaged items
Underwear or intimates
Final sale items
Customised or personalised items
Gift cards
3. Exchanges
We offer exchanges subject to stock availability.
If unavailable, a refund will be issued.
4. Refunds
Once your return is received and inspected, we will notify you.
If approved, we will refund to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item is defective.
5. Defective or Incorrect Items
If you receive a damaged, faulty, or incorrect item, contact us within 7 days with photos.
We will replace or refund at no cost to you.
6. Return Shipping
Customers are responsible for return shipping costs unless the product is defective.
7. Late or Missing Refunds
If your refund has not arrived:
First check with your bank
Then contact your card provider
If still unresolved, email us.